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FortiCloud Asset Management: The Centralized Hub for Your Fortinet Ecosystem

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In today's complex cybersecurity landscape, managing a diverse portfolio of hardware, software, and cloud services is a significant operational challenge. FortiCloud Asset Management addresses this head-on, providing security teams and managed service providers with a single pane of glass to oversee their entire Fortinet investment. This centralized portal within the FortiCloud platform is designed to streamline lifecycle management, from initial registration to renewal and decommissioning, ensuring that every asset is accounted for and fully leveraged.

As organizations increasingly adopt hybrid infrastructures, the ability to maintain visibility across on-premise appliances, virtual machines, and cloud subscriptions becomes critical. FortiCloud Asset Management serves as the foundational tool for achieving this visibility, offering an intuitive interface to register, organize, and analyze all Fortinet products and services tied to an account. It transforms asset management from a reactive, spreadsheet-driven task into a proactive, strategic function.

Core Functions and Dashboard Intelligence

Upon logging into the Asset Management portal, users are greeted by a comprehensive visual dashboard that provides an immediate health and status overview. This dashboard is populated with dynamic tiles that display key metrics:

  • Products Overview: Shows the total count of registered products.
  • Pending Registration: Highlights unregistered hardware, contracts, or licenses awaiting action.
  • Support Subscriptions: Visually categorizes support contracts by status—Good, Expiring in 30/60/90 days, or In Coverage.
  • Lifecycle Management: Separate tiles for Hardware Lifecycle and Software Lifecycle statuses, alerting teams to end-of-sale or end-of-support milestones.
  • More Views: Aggregates counts for devices by hardware warranty, contracts, licenses, and locations.

The portal facilitates deep exploration through its primary "Products" view, which contains the master Product List. This list can be customized with filters, sorting, and grouping (by category or entitlement) to quickly find any asset. A powerful global search function allows users to locate assets by serial number, contract, or license across the entire environment.

Organizing with "My Assets" and Advanced Views

Beyond the flat list, the portal introduces a powerful organizational feature called "My Assets." This allows users to create a customizable, hierarchical folder structure (supporting up to three levels of depth) to mirror their organizational, geographical, or operational topology. Assets can be dragged and dropped or moved in bulk into these folders. For large-scale deployments, an initial folder structure can even be bulk imported using a prepared Excel template, significantly speeding up setup.

For specialized management tasks, the "More Views" section offers pre-filtered lists that cut across the entire asset inventory:

  • Expiring & Expired Products: Filter assets expiring within 30, 60, or 90 days, or view those already expired.
  • Hardware Warranty View: Track products by ship date and warranty coverage.
  • Contract & License Views: See all assets grouped by their associated support contract or license SKU.
  • Location View: Manage assets based on their physical or logical deployment address.
  • Decommissioned Units: A dedicated area to review retired hardware, keeping records clean while maintaining an audit trail.

Mastering Asset Registration and Lifecycle Operations

Step-by-Step Registration Process

Registering a new asset is a guided, wizard-driven process initiated by the "Register More" button. The steps are designed to capture all necessary information to fully activate support and services:

  1. Provide Registration Code: Enter the asset's serial number, service contract registration code, or license certificate number.
  2. Specify Details: Add a helpful description, associate a support contract number if purchased, and assign the asset to a partner/reseller and a destination folder in "My Assets."
  3. Review and Accept: Agree to the Fortinet Product Registration Agreement and the specific terms of the contract.
  4. Verification and Completion: Review a summary of all details before final confirmation. For certain products like Managed FortiGate Service or FortiClient BPS, a specialized post-registration banner provides direct guidance for the next essential onboarding steps.

Granular Product Details and Actions

Clicking on any registered product opens a detailed view, consolidating all relevant information and management actions in one place. The available widgets vary by product type but generally include:

  • Product Information: View and edit basic asset details.
  • Entitlements: Check the status of support contracts and service subscriptions.
  • Licenses and Keys: Manage and download license files.
  • Support Tickets: Access the history of support cases for the device.
  • Cloud Services: Configure and manage linked cloud services.
  • Online Renewal: For supported products and regions, renew contracts directly within the portal without external processes.

Scaling Management for Enterprises and MSPs

For larger organizations and Managed Service Providers (MSPs), the portal integrates with FortiCloud Organizations. This feature allows the consolidation of multiple customer or departmental accounts into a hierarchical structure of Organizational Units (OUs). An administrator with Organization-level permissions gains powerful capabilities:

  • Consolidated Asset View: See all assets across all member accounts from a single dashboard.
  • Cross-Account Registration and Transfer: Register new assets directly to any member account or transfer existing assets between accounts.
  • Context Switching: Seamlessly switch between the Organization view and the context of any member account for detailed management.
  • Centralized ELA Management: Share an Enterprise License Agreement (ELA) profile across the Organization to streamline licensing.

Access to these Organization features is controlled through FortiCloud's Identity and Access Management (IAM), where specific users can be assigned the "Organization" user type with appropriate permission profiles and OU scope.

Frequently Asked Questions (FAQ)

Q1: Who can use the FortiCloud Asset Management portal? A: Any user with a FortiCloud account can access the portal. However, permissions vary: Master users and sub-users with full access can perform all actions, including registration. Sub-users with limited or read-only access can only view asset information. For FortiCloud Organizations, specific IAM users must be created with the "Organization" user type and appropriate permissions.

Q2: What types of Fortinet assets can I manage in the portal? A: The portal supports the vast majority of the Fortinet ecosystem, including physical hardware appliances (FortiGate, FortiSwitch, FortiAP), virtual machines, cloud services (FortiGate Cloud, FortiAnalyzer Cloud), support contracts, software licenses, and account-level subscriptions.

Q3: How does the portal help prevent service disruptions? A: It provides proactive visibility into expiring contracts and licenses. The dashboard and dedicated "About to Expire" views clearly highlight assets with support or subscriptions expiring in 30, 60, and 90 days, allowing teams to initiate renewals well in advance. The hardware and software lifecycle views also warn of upcoming end-of-support dates.

Q4: Can I manage assets for multiple customers or business units in one place? A: Yes, through the FortiCloud Organizations feature. It allows you to aggregate multiple FortiCloud accounts into a single management structure. An Organization administrator can view, register, and manage assets across all linked accounts from a unified console, which is ideal for MSPs and large enterprises with separate subsidiaries.

Q5: Is it possible to automate or bulk process registrations? A: The portal supports scheduled bulk registration. Administrators can upload a file containing multiple serial numbers or registration codes, or input them manually in a list, and process them in a single batch operation. This is essential for efficiently onboarding large shipments of new equipment.

Q6: Where can I find more help or learn how to use specific features? A: Fortinet provides extensive resources directly linked from within the portal interface: