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Fortinet Products: How to Check the Product Life Cycle

This article outlines the process of verifying the product life cycle for both hardware and software, including the end of order date, last service extension date, and end of support date.

To check the product life cycle for Fortinet hardware and software, including the end of order date, last service extension date, and end of support date, you can follow these steps:

Step 1: Access Fortinet’s Support Portal

  1. Visit the Fortinet Support Website: Go to Fortinet’s official support portal.
  2. Log In or Create an Account: If you have an existing account, log in using your credentials. If not, you may need to create a new account to access detailed product information.

Step 2: Navigate to Product Lifecycle Information

  1. Locate the Product Lifecycle Section: Once logged in, navigate to the section dedicated to product lifecycle management. This is often found under resources or documentation.
  2. Search for Product Lifecycle Documents: Look for documents or links that specifically mention “Product Lifecycle,” “End of Sale,” “End of Support,” or similar terms.

Step 3: Use the Product Search Tool

  1. Utilize the Search Functionality: Many support portals have a search feature where you can enter specific product names or models.
  2. Enter Your Product Name/Model: Type in the name or model number of your Fortinet hardware or software product.
  3. Review Available Documentation: The search results should provide links to relevant documents that outline the lifecycle status of your specific product.

Step 4: Review End-of-Life (EOL) Notices

  1. Check for EOL Announcements: Fortinet regularly publishes End-of-Life notices for their products which include critical dates such as:
    • End of Order Date
    • Last Service Extension Date
    • End of Support Date
  2. Download Relevant PDFs or Reports: These documents typically contain comprehensive details about each product’s lifecycle stages.

Step 5: Contact Fortinet Support if Necessary

  1. Reach Out for Clarification: If you cannot find specific information regarding a particular product, consider reaching out directly to Fortinet’s customer support.
  2. Provide Product Details: When contacting support, be sure to provide as much detail about your product as possible (model number, serial number) so they can assist you effectively.

By following these steps, you should be able to effectively check the product life cycle details for both hardware and software offered by Fortinet.

Authoritative Sources Used in Answering this Question

  • Fortinet Official Website
  • Fortinet Support Portal
  • Fortinet Knowledge Base Articles