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Understanding Two-Factor Authentication on SAP Concur

How Do I Manually Complete Two-Factor Authentication?

To manually complete Two-Factor Authentication (2FA) on SAP Concur, you need to follow a series of steps that involve using the long “Key” provided during the setup process. This key is typically used in conjunction with an authenticator app. Below is a detailed guide to help you through the manual setup and troubleshooting process.

Step 1: Obtain an Authenticator App

Before you can use the key, you need to have an authenticator app installed on your mobile device. Some popular options include:

  • Google Authenticator
  • Microsoft Authenticator
  • Authy
  • LastPass Authenticator

You can download any of these apps from your device’s app store.

Step 2: Set Up the Authenticator App

  1. Open the Authenticator App: Launch the authenticator app you have chosen.

  2. Add a New Account: Look for an option to add a new account or set up a new token. This is usually represented by a “+” icon or an “Add Account” button.

  3. Select Manual Entry: Since you are using a manual setup, choose the option for manual entry instead of scanning a QR code.

  4. Enter the Key: In the field provided for entering your key, input the long string of characters (the “Key”) that was displayed when you clicked on the manual setup link in SAP Concur.

  5. Label Your Account: You may also be prompted to give this account a name (like “SAP Concur”) for easier identification later.

Step 3: Generate an Authentication Code

Once you’ve entered the key into your authenticator app, it will start generating time-based one-time passwords (TOTPs). These codes typically refresh every 30 seconds.

  1. Wait for Code Generation: After entering your key, wait for your authenticator app to generate its first code.

  2. Copy the Code: Take note of this code; it will be required in the next step.

Step 4: Entering the Authentication Code in SAP Concur

  1. Return to SAP Concur Login Screen: Go back to where you were trying to log into SAP Concur.

  2. Input Your Username and Password: Enter your regular login credentials as usual.

  3. Enter Authentication Code: When prompted for the authentication code, enter the code generated by your authenticator app.

  4. Submit Your Entry: Click on “Submit” or “Log In”.

Troubleshooting Common Issues

If you receive an error message stating “The authentication code you entered is incorrect,” consider these troubleshooting tips:

  • Check Time Synchronization: Ensure that your device’s time settings are synchronized correctly with network time (NTP). If there’s a significant discrepancy between your device’s clock and actual time, it can lead to incorrect codes being generated.

  • Use Current Code Only: Make sure you’re using only the most recent code generated by your authenticator app; older codes will not work after they expire.

  • Re-enter Key if Necessary: If issues persist, consider removing and re-entering the key in your authenticator app to ensure there were no mistakes during entry.

  • Contact Support if Needed: If all else fails, reach out to SAP Concur support for assistance with two-factor authentication issues specific to their platform.

By following these steps carefully, you should be able to successfully complete Two-Factor Authentication on SAP Concur without encountering further issues.

Top 3 Authoritative Sources Used

  • SAP Help Portal
  • Google Support
  • Microsoft Documentation