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Alternative Registration Methods for Fortinet Devices When Cloud Keys Are Missing

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As organizations increasingly rely on cloud-managed security infrastructure, Fortinet FortiCloud platform has become essential for centralized administration of FortiGate firewalls, FortiAP access points, and other network devices. However, what happens when the physical FortiCloud key—typically found on device stickers or packaging—is missing, damaged, or simply unavailable? This common challenge affects IT administrators across industries, potentially delaying deployments and compromising security management workflows.

Fortunately, multiple alternative registration methods exist that don't require the physical FortiCloud key. Based on official Fortinet documentation and community forums, this comprehensive guide explores the various approaches to registering Fortinet devices to FortiCloud when traditional keys are unavailable, ensuring continuity in security operations and device management.

Understanding FortiCloud Registration Options

Fortinet provides several pathways for device registration, offering flexibility for different deployment scenarios:

Direct GUI Registration Method

The simplest alternative method involves registering directly through the FortiGate graphical interface. According to Fortinet's technical community, administrators can navigate to the FortiCloud widget on the FortiGate dashboard and select "Not Activated." From there, they can either log into an existing FortiCloud account or create a new one directly. Once credentials are entered and saved, the FortiGate device automatically registers with FortiCloud without requiring a physical key.

This approach is particularly straightforward for newer "bigger platform" devices like the FG-401F, as noted in community discussions. One administrator reported: "I tried to register in forticloud > asset management without a forticloud key and just use its serial number. Seems it's straightforward in 'bigger' platform such as 401F."

Support-Based Key Recovery

When devices lack both physical keys and GUI registration capability, Fortinet Technical Support can assist. The process typically requires:

  1. Purchase Order Verification: Obtaining the original PO number from the vendor or reseller
  2. Ticket Submission: Opening a support ticket with FortiCare using the device's serial number
  3. Key Lookup: Fortinet support personnel can look up the FortiCloud key associated with the serial number

As explained in community responses: "You can take PO number from vendor for respective firewall & then raise a ticket with Fortinet, they will provide reg. code." Another community member added: "If your FortiGate is already registered in FortiCare, you can also simply open a ticket with FortiGate support, they should have options to look up the FortiCloud key."

Special Considerations for Specific Device Types

FortiAP Registration Without Keys

Older FortiAP models may lack physical FortiLAN Cloud key stickers entirely. Fortinet's official documentation provides a specific workaround involving firmware upgrades and configuration changes:

  1. Download appropriate firmware from the Fortinet Support website
  2. Connect directly to the FortiAP (default IP: 192.168.1.2)
  3. Upgrade firmware through the device's web interface
  4. Configure AC Discovery Type to "FortiAP Cloud" in the WTP Configuration section
  5. Enter FortiLAN Cloud credentials and apply changes
  6. Verify registration in FortiCloud's Inventory Devices list

This method ensures compatibility with cloud management even for legacy access point models that predate current registration practices.

MSSP Multitenancy Environments

Managed Security Service Providers (MSSPs) operating multitenant environments face additional complexity. The FortiGate Cloud MSSP Deployment Guide outlines specialized procedures for bulk device management across multiple customer accounts.

Multitenancy licensing (SKU: FCLE-10-FCLD0-161-02-DD) enables MSSPs to:

  • Create hierarchical subaccount structures
  • Move devices between accounts
  • Assign administrators with appropriate access levels
  • Use bulk registration keys for multiple FortiGates

This approach is particularly valuable for service providers managing numerous devices across diverse client environments without relying on individual physical keys for each deployment.

Step-by-Step Registration Procedures

Method 1: Direct FortiGate Registration via GUI

  1. Access the FortiGate web interface
  2. Locate the FortiCloud widget on the dashboard
  3. Click "Not Activated"
  4. Select "Login" for existing accounts or "Create Account" for new registrations
  5. Enter credentials and complete the registration process
  6. Verify the device appears in FortiCloud asset management

Method 2: Support-Assisted Registration

  1. Gather required information:
    • Device serial number
    • Original purchase order number (if available)
    • Proof of purchase documentation
  2. Contact Fortinet Technical Support
  3. Submit a ticket requesting FortiCloud key lookup
  4. Use provided key to register via FortiCloud portal
  5. Alternatively, have support directly associate the device with your account

Method 3: Inventory Management Registration

  1. Log into FortiCloud portal
  2. Navigate to Assets & Accounts > Asset Management
  3. Select "Add Device" or similar option
  4. Enter device serial number when prompted
  5. Follow additional verification steps if required
  6. Confirm successful registration in device inventory

Best Practices and Troubleshooting

Proactive Measures

  1. Document keys immediately upon device receipt
  2. Store digital copies of registration codes in secure password managers
  3. Maintain purchase documentation including PO numbers and vendor contacts
  4. Register devices promptly to establish support relationships
  5. Consider bulk keys for large deployments to simplify management

Common Challenges and Solutions

Issue Potential Solution
Missing physical key Use GUI registration method
Older device without key support Upgrade firmware first, then register
Vendor unable to provide PO Check if device already registered in FortiCare
Registration errors Verify internet connectivity and DNS resolution
Account permission issues Ensure correct FortiCloud account type and permissions

When to Contact Support

Fortinet Technical Support becomes essential when:

  • Devices lack GUI registration capabilities
  • Serial number registration fails
  • Purchase documentation is incomplete
  • Bulk registration keys are required for MSSP deployments
  • Account or permission errors prevent standard registration

Future Directions in Fortinet Cloud Management

Fortinet continues to evolve its cloud management platforms, with recent developments emphasizing:

  • Enhanced zero-touch deployment capabilities
  • Improved API-driven automation
  • Streamlined multitenancy management
  • Greater integration across FortiCloud services
  • Simplified migration paths for legacy devices

As noted in Fortinet's video resources, registration processes continue to be refined, potentially reducing dependency on physical keys over time. The FortiLAN Cloud documentation, updated to version 24.2.0, reflects ongoing improvements in device onboarding workflows.

Conclusion

The absence of a physical FortiCloud key no longer represents an insurmountable barrier to device registration. Through GUI-based registration, support-assisted key recovery, firmware-based workarounds for older devices, and specialized MSSP procedures, Fortinet administrators have multiple pathways to successful cloud management implementation.

Organizations should familiarize themselves with these alternative methods before deployment challenges arise, particularly when working with legacy equipment or managing large-scale deployments. By implementing proactive documentation practices and understanding the full range of registration options, IT teams can ensure seamless integration of Fortinet security infrastructure into their cloud management strategies.

Frequently Asked Questions

Can I register any Fortinet device without a physical FortiCloud key?

Most modern Fortinet devices support alternative registration methods. Newer FortiGate models often allow direct GUI registration, while older devices may require firmware updates or support assistance. FortiAPs have specific procedures outlined in FortiLAN Cloud documentation, and FortiSwitch devices have their own registration guides.

What information do I need to contact support for key recovery?

Fortinet Technical Support typically requires:

  • Device serial number
  • Original purchase order number
  • Vendor/reseller information
  • Proof of purchase documentation
  • FortiCare account details if previously registered

Are there differences between FortiCloud and FortiLAN Cloud registration?

Yes, while both are part of Fortinet's cloud ecosystem, FortiLAN Cloud specifically manages wireless access points and switches. Registration methods differ slightly, with FortiLAN Cloud requiring specific firmware versions and configuration settings for some older AP models.

How long does support-assisted registration typically take?

Response times vary based on support tiers and documentation completeness. With proper purchase documentation, key recovery can often be completed within one business day. Complex cases or incomplete documentation may require additional verification steps and longer resolution times.

Can MSSPs use these methods for multiple customer deployments?

Yes, MSSPs should implement multitenancy licensing (SKU: FCLE-10-FCLD0-161-02-DD) to manage multiple customer accounts efficiently. This allows bulk device registration, hierarchical account structures, and streamlined movement of devices between subaccounts without individual key dependencies.

What if my device is second-hand or purchased from an unauthorized reseller?

Registration becomes more challenging without proper documentation. In such cases, focus on GUI registration methods if available, or contact support with whatever documentation you have. Unauthorized purchases may not qualify for full support services, emphasizing the importance of purchasing through authorized channels.

Do these methods work for all FortiOS versions?

Most methods work across recent FortiOS versions, but GUI registration availability may vary. Older firmware versions might require updating before alternative registration methods become available. Always check version-specific documentation for compatibility details.